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Like so many industries, the cable TV and telecom industries are undergoing
rapid change with the influx of new technologies and increased bandwidth.
The lines between them are blurring, while consumer options are increasing.
The question then is, is your business getting noticed? Are you leveraging
the opportunity to make a difference through exemplary customer service
and the delivery of high-quality products that are quick to market?
We have expertise helping cable and telecom clients with a wide range
of improvement tactics. We identify your targets for improvement and
then we go after results, such as:
- Decreased abandonment rates/elimination of "busy" signals,
average speed to answer, transfers and call backs and paperwork
- Decreased turnaround for installation and service
- Increased collections effectiveness
- Elimination of backlogs
- Increased productivity
- Redesigned workflows to shorten distance between customer and needs
resolution
- Redesigned incentives and processes to improve service, quality
and productivity performance
- Project management of telephony rebuild projects on time and on
budget
Our consultants have been working in cable television since 1964. Our
clients have included:
- Bright House Networks, Central Florida Division
- Bright House Networks, Tampa Bay Division
- Buckeye CableSystem
- Buckeye TeleSystem
- CableVision, Inc.
- Cencom Cable
- Continental Cable, Chicago Region/American Systems
- Continental Cable (ATT), Los Angeles
- Falcon/Choice Cable
- Multivision Cable
- Paragon Cable
- Time Warner Cable, Binghamton Division, NY
- Time Warner Cable, Buffalo Division, NY
- Time Warner Cable, Charlotte Division, NC
- Time Warner Cable, East Valley Division, CA
- Time Warner Cable, Houston Division, TX
- Time Warner Cable, Milwaukee Division, WI
- Time Warner Cable, San Diego Division, CA
- United Artists Cable
- United Cable
Be receptive to change. Contact
us to find out how you can better connect to your customer base
and optimize your cable business.
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