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CASE STUDY

  COUNTY PUBLIC SAFETY RADIO COMMUNICATIONS SYSTEM IMPLEMENTATION

Business Challenge   To determine who, within a group of 4000 public safety and public service radio users across the metropolitan area, should be migrated to a shared, interoperable 800 MHz trunked radio system, develop the initial configuration of the radio system fleetmap and develop training and transition plans to ensure all users are successfully migrated to the new system.

Project Focus   To involve and educate the public service and public safety radio users comprised of 9 Sheriff's offices and local law enforcement agencies, fire departments, EMS units and general government departments from 40+ municipalities about the new 800 MHz digital trunked radio system and radios.

To facilitate the assessment of various radio user practices and needs, the design of the initial radio and fleetmap configuration, the identification of the steps required for a successful migration to the new system, including which groups will migrate in what order, the timing, training and administrative requirements and the development of those steps into an implementation template to be used by each participating entity to develop their specific migration plans.

Key Changes and
Operational Benefits

 
  • Established a team of radio users from multiple constituencies who thoroughly understand how the new system is designed (infrastructure design, talk groups, fleet map, scanning, roaming, private call, interoperability features, etc.) to oversee the testing utilizing data developed during the project to optimize system utility.
  • Established policies, procedures, standards and protocols for communicating on the radio system that are county-wide and that comply with those established at the regional level.
  • Developed a template outlining in detail, the steps required to prepare for and support the changeover to the 800 MHz radios. This will be used by each group to plan and manage their migration.
  • Acquired training plans and materials from other municipalities who have implemented similar 800 MHz systems to be used as models in the 800 MHz implementation.
  • Designed web-based function-specific operational surveys for 5 separate service areas to document communication needs, current levels of radio system performance, training needs, and resources.
  • Implemented a website and survey software that will be used for future web-administered surveys of county personnel.



   

   

For more information email
Mr. Brennan Malanaphy
Vice President, Business Development
e-mail: Email Brennan