To develop and implement master plans and schedules for the rebuild and upgrade of the cable plant, and for the construction, sale and connection of new commercial business telephony services in conjunction with management development and effectiveness programs.
Financial
and
Operating Benefits
- 17% increase in order qualifications completed within 3 days
- 30% increase in the number of "on-time" order referrals
- 57% increase in the number of order referrals completed
- The addition of 5 quality assurance control steps in the rebuild and conversion process to ensure quality workmanship at every step of the process while cutting QA budget in half
- Master Sequence Schedule was developed for prioritization of all rebuild, overbuild, line-extensions and fiber network upgrades
- Rebuild Detailed Master Schedule used for tracking and reporting construction activities at the individual task level
- Telephony Detailed Master Schedule used for tracking and reporting new commercial telephony business installations
- Telephony Qualification and Referral System was developed to streamline and track new commercial telephony sales from "contact" to "installation"
- Construction Production Schedule was developed to reforecast all construction activities for the remainder of the construction program
- Telephony Product Development System was developed to bring new products on-line with a higher degree of confidence of a successful launch
- Key process flows developed and implemented: Rebuild and Overbuild; Telephony Commercial Sales; Telephony Qualification and Referral Process; Product Development Management Operating System developed to support the implementation of the Master Plan
For
more information email
Mr. Brennan Malanaphy
Vice President, Business Development
e-mail: Email Brennan