Toni Malanaphy-Sorg
President, CEO
Alliant Consulting, Inc.

Toni Malanaphy-Sorg is President and CEO of Alliant Consulting, Inc. She has over 20 years experience as a management consultant, having held positions as Project Manager, Director and Executive Vice President of Consulting Services during her tenure with two national consulting firms. Prior to her consulting career, she held management positions with Hallmark Cards, Inc. and R.H. Macy & Co. She is a co-founder of Alliant Consulting, Inc.

She is an experienced consultant who has worked with organizations ranging in size from small, privately held businesses to Fortune 200 companies in both union and non-union environments. She has substantial experience working with clients in the following industries:

• Newspaper Publishing
• Cable Television/Telco
• Retail
• Insurance
• Health Care
• Manufacturing
• Finance
• Nonprofit Industries

Her work has centered on the design and implementation of major reorganizations involving multiple disciplines and functions to generate service, quality, and productivity improvements delivering increased revenue and customer retention while reducing costs.

She has extensive experience in needs assessment, standards, development, operational performance metrics, work process redesign, organizational design, management skills development, reporting systems design, compensation/incentives program design, communications program design and change management. Toni has hands-on experience in multiple operational areas including, marketing and promotions, sales, new media, order entry and fulfillment, telephone service, sales and marketing, distribution, packaging, creative services, production control, sales support, inventory management, billing and collections.

Toni has particular expertise in:

• Both direct and business-to-business sales productivity and quality improvement
• Sales management effectiveness
• Telephone sales and service operations management
• Incentives design
• Project design and management
• Task team design and management
• Executive and management coaching
• Key indicator reporting design and utilization.

In her role as President of Alliant Consulting Toni is deeply involved in project design and quality assurance for every project Alliant undertakes.

She participates in client needs assessment and the development of project plans and operational models, conducts quality reviews of each project undertaken and delivers executive and management training and coaching in addition to her responsibilities as CEO.